How to Set Up WhatsApp Business Integration
Connect WhatsApp to send automated notifications and communicate with parents.
Set up Meta Business Account
Go to business.facebook.com and create a Meta Business Account if you don't have one. Register for WhatsApp Business API in the Meta Developer Portal and verify your business.
Connect WhatsApp in Skoolia
Navigate to Settings → Integrations → WhatsApp. Choose "Connect with Facebook" (recommended) or Manual Configuration. For Facebook Login, click the button and authorize access to your WhatsApp Business Account.
Verify your phone number
Register and verify the phone number you'll use for WhatsApp Business messaging. This is the number parents will see when they receive messages.
Create message templates
In Meta Business Manager → WhatsApp Manager → Message Templates, create templates for common notifications: absence alerts, fee reminders, and attendance confirmations. Templates require Meta approval (typically 24-48 hours).
Sync templates to Skoolia
Once templates are approved, go to Communication → WhatsApp → Templates → "Sync from Meta" to import them into Skoolia.
Set up automations
Go to Communication → WhatsApp → Automations. Create rules that trigger WhatsApp notifications based on events: student absence, fee due, or missing attendance submission.
Configure quiet hours
Set quiet hours (e.g., 9 PM - 7 AM) to ensure automated messages don't disturb parents outside reasonable hours.
Tips & Best Practices
- Start with an absence notification template — it's the most commonly used automation.
- Keep templates short and informative. Include the student name and relevant details.
- Set up quiet hours to respect parent preferences.
- Free-form messages are only allowed within 24 hours of the parent's last reply. Use approved templates for out-of-window messages.
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